Table of contents:
Who is responsible for processing my personal data?
What is personal data?
Personal data is all data that can be traced to you as an individual. Just think of your name, telephone number, address or e-mail address. But also data such as your IP address or limiteddeals4you.com customer number are personal data. And other data that is unique to you, such as your limiteddeals4you.com order history or surfing behavior.
From whom do we process personal data and how do we get this data?
We process the personal data of anyone who has (had) direct or indirect contact with limiteddeals4you.com, such as (business) customers and contact persons of partners.
We receive the information directly from you when you visit our website, create an account and enter certain information or when you contact our customer service.
In some cases we receive your information from others. When someone sends a gift directly to you, we will receive your name and address details. We may also receive data from other parties, but only if you have given those parties permission to provide us with certain data.
What information do we process about you, what do we use it for and how long will it be kept for?
Data for processing your order
If you order something, we need certain information from you to be able to deliver your order and to keep you informed about your order. This information is also required for possible returns or repairs.
For this we collect your name, e-mail address, delivery address (es), payment details and your telephone number.
The data is needed to execute the agreement that you have concluded with us (or with one of our sales partners). We are required by law to store the data related to your order for 7 years.
Information in your account
In your personal account we store the following information: your name, (delivery and home / business) address (s), telephone number, e-mail address, date of birth (if you have provided this), payment details, gift vouchers and gift cards.
In your account we also keep your order history including selected delivery options, including the digital articles and subscriptions that you have taken out.
In addition, we store the interests you specified in your account, namely your wish list, any linked limiteddeals4you.com apps and your e-mail and personalization preferences.
It is our customer promise to make our customers’ lives easier and more enjoyable. That is why we keep the data in your account as long as you are an active customer with us. If you have not logged in with us for 7 years, we will delete all your details. In addition, you can request to have your data deleted in your account at any time .
Information about your contact with customer service
You can contact customer service 24/7. You can call, email or chat with us or send a message via social media such as Facebook and Twitter. We use the data stored in your account to contact you in response to your question or complaint to us.
We can help you faster next time by saving your data. We also keep the notes about customer contact with us and our sales partners as long as you are an active customer with us.
A telephone conversation can be recorded for training and analysis purposes. We have a legitimate interest to use these interactions to improve our services. We save the phone call for 1 month.
When you send us a private message via Twitter or Facebook, the messages are stored by us for a maximum of 6 months, or shorter if you delete the message yourself earlier.
Data for an optimal shopping experience
There are more than 15 million items in our store. We would like to help you find what you are looking for among all these articles.
First of all, we ensure that our website or app works well so that you can shop optimally. To do this, we collect your IP address, information about your internet browser, any language settings and information about the settings of the operating system of the computer or the mobile device with which you visit us when you visit limiteddeals4you.com.
We also ensure that limiteddeals4you.com is as relevant as possible by tailoring our store to your personal preferences. To do this, we collect your search, click and buying behavior at limiteddeals4you.com. We use this data for mapping out generic customer patterns, so that we can use them on an individual level. This is not so much about knowledge about individual customers. It is our customer promise to make our customers’ lives easier and more enjoyable. That is why we keep this data as long as you are an active customer with us. If you have not logged in with us for 7 years, we will delete all your details. If you want to know more about this and change your preference, please refer to your account .
Improve the store experience based on general information and sales statistics
When you view an article on limiteddeals4you.com, you also see other articles that we recommend (for example, under the heading “Look further” or “Others also viewed”). These recommendations are based on the article or category that you are currently viewing. Based on statistics, we know that customers who bought that item were also interested in the other items. These recommendations are not personal: anyone viewing that article sees the same recommendations. If you are looking for a specific duvet cover, everyone will see the same similar covers or fitted sheets. Or we show you what other users were looking for based on your search. You also see this form of improving your shopping experience in physical stores. For example, articles of the same type or that belong together are usually together.
Personalization based on your account details and search, surfing and purchasing history at limiteddeals4you.com
If we know who you are (you will see your name at the top of the homepage), we can make the store even more personal for you. Just like in your favorite physical store. The store clerk knows you and can make good recommendations based on your previous purchases and interests.
Just like the shop assistant, we also make recommendations. We look at what you have previously looked for or bought from us, what is on your wish list and what interests you showed by viewing certain items in our store. So we do not give the book that you have just bought as a reading tip. We do that based on your surfing, searching and purchasing behavior. We look back no more than two years. We collect this data based on cookie techniques, your IP address and the unique number that is linked to the mobile device with which you surf.
What we do not do is use this data to show you different prices when you visit limiteddeals4you.com than to other customers. It is possible that when you visit us again we have adjusted the price of some products and that prices differ between the Netherlands and Belgium.
We have an interest in applying this personalization, namely to make your life easier and our store better. You will find what you are looking for faster and will not be disturbed by articles and categories that are not relevant to you. If you do not appreciate personalized recommendations, you can turn them off in your account .
You can indicate your preferences with us in various places. For example, you may want to be kept informed of something or put items on your wish list. Even if a new release of, for example, a game is released, you can already register for it in advance. You can set these preferences yourself at any time.
Data for marketing-Personalized emails
We regularly have offers, special promotions and news that we want to share with you. We are happy to share it via e-mail. If you have an account with us and have placed one or more orders, we will email you suggestions, information about our items and services based on your purchases and review requests. If you give us permission, we can also email you other information, such as the daily offer, general giveaways or personal recommendations and information. These personal recommendations are based on your purchases and visit history from a maximum of 2 years ago in order to make the content of the e-mail more interesting for you. If you prefer not to receive this type of information, you can immediately unsubscribe from newsletters in your account .
We, our advertising networks and media agencies can show you ads on limiteddeals4you.com and other websites. This is based on your previous visits to our websites and the websites of third parties. Your surfing, searching and buying behavior is collected based on cookie techniques, your IP address and the advertising number that is linked to the device you are surfing with. We only do this if you have given permission to place cookies. A limited storage period applies to cookies and that period differs per cookie. Learn more about cookies and how you can set your cookie preferences .
Data from customer surveys
We are constantly improving our services and aligning even better with what customers want. That is why we can use your data (customer ID, e-mail address and / or telephone number) to invite you for a no-obligation customer or market research. In this way you help our store to become even better.
Participation in a customer or market research is entirely voluntary. You decide whether you want to participate in the research. How long your data is kept linked to the results of the customer or market research varies per research. We will delete all data that can be traced back to you as soon as the investigation has been definitively completed.
Data for reviews & question and answer
We love reviews. And our customers too. Because reviews help you find what you are looking for.
When you write a review, you choose whether your personal information or your name is visible to other visitors. You can also use an alias. You can also indicate whether we can contact you about your review.
We only post reviews with your permission. Because reviews are valuable for customers for a long time, we keep a review until you ask us to remove the review or until the moment that the review is removed by us based on the review conditions.
Data for competitions and promotions
If you participate in a promotion or competition, we will ask you for information, such as your name, address and / or e-mail address. We need this to be able to carry out the promotion and to announce the prize winner (s).
We collect this data with your permission. In the conditions of the competition or promotion in question you can find out exactly what your data is used for and how long we keep it for.
Data to prevent fraud
Nobody is waiting for security incidents and fraud, including us. That is why we use personal data (including IP addresses and search, surfing and buying behavior) to investigate, prevent and prevent unauthorized access and fraud. For this we can also use the services of external service providers.
If you buy items that you do not want to pay immediately, we can check your creditworthiness. We can use external agencies for this. This is also stated in our terms and conditions (Article 5, paragraph 4) .
Data for use of the Google Assistant
If you use the Google Assistant, you can interact with limiteddeals4you.com via the Google Assistant. So you can ask us to find a gift for you, put an item on your wish list or ask where your order stays.
To answer the questions you ask, we receive certain data from Google. When you start an interaction with Google, we are familiar with a Google SessionID, just like the text of the interaction (for example, the question you ask), the date and time that you previously interacted with us and the country and the language choice. In some cases we ask if we can send you something at the email address that you have linked to the Google Assistant. We will only send something if you have given permission.
For us, interactions cannot be traced back to you as a customer. We also do not have the audio files of the interactions.
If you link the Google Assistant to your limiteddeals4you.com account, we will receive a token for each interaction with which we can retrieve the information you requested from your account. You can always unlink the Google Assistant via the following link or via the Google Assistant. We save your interaction, but it is not linked to your account if you have linked your account.
Finally, we use aggregated data for statistics on the use of the limiteddeals4you.com application by Google Assistant users. By measuring this, we can continue to improve our applications on the Google Assistant to the benefit of Google Assistant users.
We receive your data with your permission if you use the Google Assistant and need this data to initiate the interaction. For example, we need your question to provide an answer. In addition, we use the data to see if the user has previously interacted with limiteddeals4you.com via Google Assistant. With this we can, for example, adjust the welcome message.
We save all interactions for 1 year to improve our speech application. In addition, Google offers us aggregated usage statistics that are available to us for 6 months.
Authors and publishers depend on the income from e-books. That is why we find illegal copying of e-books annoying. The e-books that we sell are therefore provided with a watermark protection. The watermark has visible and invisible features and provides the pages of the e-books with unique data. With the watermark we can check who ordered the book.
With whom is your data shared?
When you place an order through one of our sales partners via limiteddeals4you.com, that sales partner will receive your name and delivery address. The sales partner needs this information to be able to execute the agreement that you have entered into with him. If this is necessary for delivery, for example to make a delivery appointment, the relevant sales partner will also receive your telephone number. If you apply for a VAT invoice from a sales partner from a business purchase account, the seller will receive your company name, business address, Chamber of Commerce number and order number.
If you contact our customer service in response to an order from one of our sales partners, we can send your question or complaint to the sales partner for the purpose of handling it.
Partners who use log in via limiteddeals4you.com
We enable logging in via your limiteddeals4you.com account on the websites of some of our partners. If you make use of this, you will be given the choice to share data with the partner, so that your account will be (partially) filled in with your data automatically on the partner’s website. This concerns your name, address and email address. We want to make it easier to log in and shop through our partners.
The following partners offer log-in via limiteddeals4you.com:
VonrocKobo digital book supplier
Supplier of game or software downloads
If you purchase a game or software download from us, we will only pass on your customer number to the supplier, so that you can find the product in your account. When purchasing a game or software download, we also inform the supplier of the country in which you are located, derived from your IP address. The latter can then assess whether the download can be sold in the country of purchase.
Distribution and logistics partners
To process your order, we work together with distribution partners such as Ingram Micro, Fiege and the Centraal Boekhuis. These parties will receive your customer number, order number, name and delivery address to ensure that they can process your package correctly.
We also work together with various logistics partners, such as PostNL, BPost and Dynalogic. Our logistics partners receive your name and delivery address from us. They need this information to deliver your package to the address you choose.
Other external service providers
We also engage other external service providers to help with various things. Sometimes they also need personal data for this. We only share the information that is necessary for the assignment that the external service provider carries out for us. We do not sell your data to these service providers or other third parties. And we conclude agreements with all external service providers in which we agree on what they can do with the data.
The types of work that our external service providers perform for us are:
supporting the delivery of our digital services such as hosting, maintenance and support of our websites and applications;
supporting our customer service;
supporting our advertising and marketing campaigns;
supporting customer research and obtaining ratings and reviews;
providing financial services such as payment services, collection agencies and credit information agencies.
Sometimes we have to pass on personal data to the government. This can occur first of all if certain government institutions need this information to perform their duties, such as the tax authorities. The police or the judicial authorities may also need certain information in the event of fraud or abuse. Finally, certain supervisors can gain access to personal data in the context of an investigation.
Only at your request: with other companies
If you wish, we will also pass on your personal data to other companies, for example if one of our commercial partners has an offer for limiteddeals4you.com customers. We will only do this with your explicit permission.
How do we handle data from our private and business sales partners?
When you sell via our platform as a private sales partner, we store your store name (this may be your own name, or a name you have) in addition to the contact details that you enter in your sales account (your name, your home address, your telephone number and your bank account number) chosen alias) and the description you give to your store.
When you sell through our platform as a business sales partner, we store in addition to the contact details you enter in your sales account (the name of your company, the name of the contact person of your company, e-mail address, your contact address (and any other addresses), payment details and your telephone number) also include your Chamber of Commerce number and your VAT number. If you use the Seller API, we will also store the name, e-mail address and telephone number of the party that provides the connection.
We keep the data from the sales account as long as you are an active seller with us. We then delete your data, except for the data that we must or may retain under the law. Pursuant to tax legislation, we must keep certain data for at least 7 years.
Where do we store your data?
We store your data within the European Economic Area (“EEA”). However, it is possible that certain data that we collect is transferred to or stored at a destination outside the EEA, for example because one of our external service providers is located there. If this is the case, we ensure that this is done in a safe and lawful manner.
How is your data protected?
limiteddeals4you.com takes many measures to protect your personal data. Both organizational and technical. We have a group of in-house specialists who work daily on securing our systems and looking for vulnerabilities. Through strict access control we ensure that your personal data is only accessible to employees for whom it is necessary that they work with it. In addition, at limiteddeals4you.com we regularly have our security tested by external experts. Do we give your information to someone else? Then we demand that the other person handles your data just as carefully as we do. If you feel that this is not happening, let us know via our customer service .
How do we handle children’s data?
Our service is not aimed at children. This means that the use of limiteddeals4you.com by customers under the age of 18 is only permitted with the permission of a parent or guardian.
What rights can you exercise with regard to your data?
Right to information
Right to view
You have the right to request access to us at any time from the information we have about you. You can request that in your account . We process requests within 30 days at the latest.
Right to correction
You have the right to have your personal data corrected if they are incorrect or outdated and / or to have them supplemented if they are incomplete. You can do this 24/7 in your account .
Right to object
You have the right to object to the processing of your data if you do not agree with the way in which we process your personal data. This right applies to the data that we use for direct marketing. For example, you can ask us to no longer use your data for personalized recommendations on the website. You can arrange this yourself in your account . In addition, this right also applies to other data that we use about you based on our legitimate interest. For example, you can choose to forget and continue to forget the data about your surfing and search behavior. You can also arrange this yourself in your account . We process requests within 30 days at the latest.
Right to data portability
You have the right to receive data that you have given to us in the context of the agreement (s) that you have entered into with us in a machine-readable format, so that you can store this data in a database of yours or of a other party. This concerns your name, address and place of residence information and order history. We offer you the possibility to download this data in a machine-readable format in account .
Right to restriction
You have the right to request a limitation of the processing of your data. This means that we may save your data but not use it. This right arises in a number of cases. If you believe that this is the case, you can contact us via customer service.
Right to be forgotten / request to delete account
You have the right to request us to remove all data that we have from you. When you submit a request to delete your account, we will delete data that is traceable to you except the data that we must or may retain based on the law. We offer you the option to submit a request to your account .
Right to make a complaint
You have the right to submit a complaint about the way in which we handle your data. If you have a complaint, we prefer to resolve it yourself with you. Please contact our customer service for this . But you also have the right to submit a complaint to our Data Protection Officer. You can do this by emailing email@example.com. Finally, you have the right to address your complaint to the Dutch Data Protection Authority.
If you have any questions about the way limiteddeals4you.com handles personal data, please feel free to contact our customer service . We are happy to help you.
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How long we retain your data
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For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
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